This Shipping Policy applies to all orders placed with On Cloud Shoes Shops.
1. Shipping Coverage
We offer worldwide shipping, including the United States and other international locations. All orders are processed and shipped from our fulfillment centers depending on product availability and destination.
2. Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- You will receive a confirmation email once your order has been shipped.
3. Shipping Methods & Delivery Time
We provide two shipping options:
🚀 Express Shipping
- Delivery Time: 7–8 business days
- Shipping Fee: $29 USD
📦 Standard Shipping
- Delivery Time: Up to 21 days
- Shipping Fee: $19 USD
Delivery times are estimates and may vary depending on location, customs clearance, and carrier delays.
4. Currency
All prices on our website are displayed in USD (United States Dollar).
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can track your package in real time.
If you do not receive tracking details within a few days, please contact us at:
📧 [email protected]
6. Customs & Import Duties
International orders may be subject to customs fees, taxes, or import duties depending on the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.
7. Delays
Occasionally, delivery may be delayed due to:
- Weather conditions
- Customs processing
- High shipping demand
- Carrier issues
We appreciate your patience in such cases.
8. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for:
- Delayed delivery due to incorrect address
- Lost packages caused by wrong shipping details
If you notice an error, contact us immediately after placing your order.
9. Contact Us
If you have any questions about shipping, feel free to contact us: