This Refund & Return Policy applies to all purchases made from On Cloud Shoes Shops.
1. Return Eligibility
We accept returns only if the following conditions are met:
- Item must be unused, unworn, and in original condition
- Item must be returned in original packaging
- Return request must be made within 7 days of delivery
- Proof of purchase is required
2. Non-Returnable Items
We do not accept returns for:
- Used, worn, or damaged items (unless defective on arrival)
- Sale or clearance items (if marked final sale)
- Items returned after the allowed return period
3. Return Process
To initiate a return:
- Contact us at [email protected]
- Provide your order number and reason for return
- Wait for return approval and instructions
- Ship the item back securely
Once your return is received and inspected, we will notify you about approval or rejection.
4. Refund Policy
If your return is approved:
- Refunds will be processed to your original payment method
- Processing time: 5–10 business days (depending on your bank/payment provider)
- Shipping fees are non-refundable
5. Damaged or Wrong Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
- We will offer a free replacement or full refund (if applicable)
6. Return Shipping Costs
- Customers are responsible for return shipping costs
- Unless the item is defective or incorrect, shipping charges are not covered by us
- We recommend using a trackable shipping service
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider (processing may take time)
- Contact your bank for delays
If still unresolved, contact us at [email protected]
8. Changes to This Policy
We may update this policy at any time. Updates will be posted on this page with a revised effective date.
9. Contact Us
For any questions regarding returns or refunds: