This Privacy Policy describes how On Cloud Shoes Shops (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
- Full name
- Email address
- Shipping address
- Billing information
- Phone number
- Order details and purchase history
- IP address and browser data (for security and analytics)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide shipping and delivery updates
- Communicate with you regarding your order
- Improve our website and customer experience
- Prevent fraud and ensure secure transactions
- Send promotional emails (only if you opt-in)
3. Sharing of Information
We do not sell or rent your personal information.
However, we may share your data with trusted third parties only for:
- Payment processing
- Shipping and delivery services
- Website hosting and analytics
- Legal compliance when required by law
4. International Shipping & Data Use
We offer worldwide shipping:
- Express Shipping: 7–8 days ($29)
- Standard Shipping: up to 21 days ($19)
Since we ship globally (including USA and other countries), your information may be transferred and processed outside your country for order fulfillment purposes.
5. Data Security
We use appropriate security measures to protect your personal data. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to:
- Improve user experience
- Remember cart items
- Analyze website traffic
- Enhance performance
You can disable cookies in your browser settings, but some features may not work properly.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Opt-out of marketing emails
- Request details about how your data is used
To exercise your rights, contact us at:
8. Third-Party Services
We may use third-party services for payments, analytics, and shipping. These providers have their own privacy policies, and we are not responsible for their practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Email: [email protected]